High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team. The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast-paced, target-driven setting.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer queries and complaints effectively and efficiently.
• Achieve daily/weekly outbound calling targets and KPIs.
• Maintain accurate and detailed records of customer interactions.
• Provide after-sales support and ensure client satisfaction.
• Coordinate with internal departments to fulfill customer needs.
• Deliver excellent communication and customer service at all times.

Requirements:

• Diploma or equivalent education required.
• 3 to 5 years of experience in a similar role (call center/customer service).
• Strong outbound calling experience with a focus on target achievement.
• Fluent in Arabic and English (spoken and written).
• Ability to remain calm and professional under pressure.
• Proficient in CRM and call center tools.
• Strong communication, interpersonal, and problem-solving skills.

Why Join HTI?

At HTI, we value performance, professionalism, and passion for excellence. We offer a collaborative work environment, opportunities for growth, and a chance to be part of one of Qatar’s reputable trading companies.