Job description:

Role Overview

The Operations Manager will be fully responsible for running one of our sister concerns company’s complete operations, including sales oversight, events management, promotions, inventory control, administration, and troubleshooting. This role requires strong commercial awareness, operational leadership, and financial accountability, including full P&L responsibility.

The selected candidate will work from our Head Office and report directly to TOP Management.

Key Responsibilities

Operations Management:

• Oversee daily operations and ensure smooth business execution
• Manage end-to-end operational processes across sales, events, and promotions
• Troubleshoot operational issues and implement corrective actions

Sales & Business Performance:

• Monitor sales performance and support revenue growth initiatives
• Ensure alignment between operations and sales targets
• Drive profitability and cost optimization strategies

P&L Responsibility:

• Take full ownership of Profit & Loss
• Manage budgets, control costs, and improve margins
• Analyze financial reports and recommend performance improvements

Inventory & Supply Chain:

• Oversee inventory planning, stock control, and replenishment
• Minimize wastage and optimize stock levels
• Coordinate with suppliers and internal departments

Systems & Reporting:

• Utilize Oracle system for operational and financial management
• Prepare detailed reports, forecasts, and performance dashboards
• Advanced Excel reporting (financial models, pivot tables, forecasting, analytics)

Coordination & Administration:

• Liaise with support departments (Finance, HR, Procurement, Marketing, etc.)
• Ensure compliance with company policies and procedures
• Manage day-to-day administrative responsibilities

Mandatory Requirements:

• Proven experience as Operations Manager or similar leadership role
• Strong P&L management experience (mandatory)
• Hands-on experience with Oracle system (mandatory)
• Advanced Excel skills (A+ level – financial analysis, reporting, dashboards)
• Strong leadership and problem-solving skills
• Ability to manage multiple functions independently

Preferred Qualifications:

• Experience in retail, gifting, events, or service-based businesses
• Strong analytical and commercial mindset
• Excellent organizational and communication skills