The Area Manager & Deputy Compliance Officer is responsible for driving the commercial performance and operational excellence of multiple stores while ensuring compliance with company policies, regulatory requirements and internal governance standards. The role combines leadership of retail operations with oversight of compliance, risk management, audits and policy implementation to safeguard the company’s reputation, assets, and business objectives.

Key Responsibilities

 Retail Operations & Sales

• Manage the overall performance of assigned stores and ensure achievement of sales and productivity targets.
• Monitor daily store operations, customer service standards, visual merchandising, inventory levels, and operational efficiency.
• Review sales reports and key performance indicators (KPIs) and implement action plans to improve business performance.
• Ensure effective stock management, inventory accuracy, and loss prevention.
• Support new store openings, promotional activities, and product launches.
• Conduct regular store visits to ensure consistent implementation of company standards.

Leadership & People Management

• Lead, coach, and develop Store Managers and retail teams to achieve business objectives.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Identify training and development needs and support succession planning.
• Ensure adequate staffing levels and effective workforce utilization.

Compliance & Governance

• Assist in implementing and monitoring the Company’s compliance framework across all assigned stores.
• Ensure compliance with company policies, SOPs, Qatar Labor Law, health & safety requirements, and applicable regulatory standards.
• Conduct periodic compliance inspections and operational audits.
• Identify compliance risks and recommend corrective and preventive actions.
• Monitor implementation of audit findings and ensure timely closure of corrective actions.
• Maintain accurate compliance records, reports, and supporting documentation.

Risk Management & Investigations

• Support investigations relating to policy violations, operational irregularities, inventory discrepancies, fraud, or ethical concerns.
• Promote a culture of integrity, accountability, and ethical business practices.
• Assist in identifying operational risks and implementing mitigation measures.

Customer Experience

• Ensure delivery of exceptional customer service across all stores.
• Resolve escalated customer complaints professionally and promptly.
• Monitor customer feedback and implement service improvement initiatives.

Reporting

Prepare and submit periodic reports covering:

• Sales performance
• Store operational performance
• Compliance inspections
• Audit findings
• Inventory and shrinkage
• Staff productivity
• Customer satisfaction
• Risk and compliance updates

Key Performance Indicators (KPIs)

• Achievement of Sales and Profit Targets
• Store Operational Audit Score (≥95%)
• Compliance Audit Score (≥95%)
• Inventory Accuracy
• Shrinkage within Company Target
• Customer Satisfaction / Mystery Shopper Results
• Timely Closure of Audit and Compliance Findings
• Employee Productivity and Performance
• Staff Training Completion
• Regulatory Compliance with Zero Major Violations

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Retail Management or a related discipline.
• 7–10 years of experience in luxury retail, perfumes, cosmetics retail.
• Minimum 3 years in a multi-store management role.
• Experience in compliance, internal audit, governance, or operational controls is preferred.
• Strong knowledge of retail operations and applicable Qatar labor and commercial regulations.

Competencies

• Retail Operations Management
• Sales & Business Development
• Leadership & Team Development
• Compliance & Corporate Governance
• Risk Assessment & Internal Controls
• Inventory & Loss Prevention
• Customer Relationship Management
• Financial & Commercial Acumen
• Problem Solving & Decision Making
• Communication & Negotiation Skills
• Report Writing & Analytical Skills
• High Integrity, Accountability, and Confidentiality

Authority

The position is authorized to:

• Monitor operational and compliance standards across assigned stores.
• Recommend corrective actions to improve business and compliance performance.
• Escalate significant operational or compliance risks to senior management.
• Coordinate with HR, Finance, Internal Audit, Legal, and Store Management to ensure effective implementation of company policies and operational excellence.

Key Responsibilities:

• Identify new brand opportunities and potential partnerships within the K-Beauty and cosmetics market, and support the brand onboarding and listing process.
• Develop and implement brand strategies and marketing plans aligned with business objectives, brand positioning, and customer expectations.
• Manage brand performance by setting sales targets, monitoring KPIs, analyzing results, and preparing regular performance reports with recommendations for growth.
• Plan and execute marketing campaigns across digital platforms, social media, videos, reels, influencers, and in-store activations to increase brand visibility and customer engagement.
• Conduct market research, competitor analysis, and trend monitoring to identify market opportunities and maintain competitiveness within the beauty and cosmetics industry.
• Support and manage new product launches, promotional activities, events, and brand activations to maximize commercial impact.
• Develop annual brand calendars, including marketing activities, campaigns, launches, and promotional plans in coordination with internal teams and brand partners.
• Coordinate with internal departments (Sales, Retail, Creative, Digital, Finance, and Operations) and external agencies to ensure smooth and timely execution of brand initiatives.
• Regularly review and maintain brand guidelines, marketing materials, product information, and other brand assets to ensure consistent brand identity across all channels, including visual merchandising and planogram execution.
• Manage brand-related administrative activities, including purchase orders, invoices, approvals, budget tracking, and reporting.
• Conduct product and brand training sessions for sales teams to enhance product knowledge, customer engagement, and selling capabilities.
• Work closely with retail teams to gather market feedback, improve brand performance, and identify opportunities for expansion across additional doors.

Key Skills & Competencies:

• Strong understanding of the beauty, cosmetics and K-Beauty market.
• Experience in brand management, marketing, or retail beauty operations.
• Strong analytical skills with the ability to monitor performance and identify growth opportunities.
• Excellent communication, negotiation, and relationship management skills.
• Ability to manage multiple projects and work with cross-functional teams.
• Strong knowledge of digital marketing, social media trends, and influencer marketing.

DESIRED QUALIFICATIONS

• Bachelor’s degree in marketing, Business Administration or related discipline.
• 7–10 years of Brand Management experience within Beauty, Cosmetics, Retail or FMCG.
• Experience managing Korean Beauty or premium cosmetic brands is highly preferred.
• Strong commercial acumen with experience managing P&L, budgets and profitability.
• Experience in sales forecasting, demand planning and inventory management.
• Strong analytical, negotiation and stakeholder management skills.
• Excellent communication and presentation skills.
• Proficient in Microsoft Excel, PowerPoint and business reporting tools.